Finally bought my kid the Vivofit Jr. Up on installing the app, I got this "Unable to complete request. Verify your connection and try again." error message at the end of setup. Searching the internet for solutions and the closest thing is: https://forums.garmin.com/sports-fitness/healthandwellness/f/vivofit-jr-series/157523/vivofit-junior-unable-to-complete-request-verify-your-connection-and-try-again At the end, I deleted the family profile and set up everything all over again. It works. Lucky me, I guess. Hope this help anyone out there.