Jun 20, 2013

Replace a myki on the spot!

19 June 2013

From 1 July 2013, you will be able to get a free on the spot replacement myki at any staffed station*.
The balance on your old card will be transferred to the new one as part of the replacement process, but may take up to 24 hours to appear on your new myki depending on your situation.

If your myki has a negative balance, you will need to top up to a positive balance as part of the replacement process.

Please note, lost or stolen registered myki cards cannot be replaced on the spot. Unregistered myki cards that are lost/stolen cannot be replaced.

In order to obtain a replacement myki at a ticket window you must provide station staff with your expired myki, or myki that has stopped working.

*On the spot replacement at V/Line stations will be available progressively as myki begins operating on each commuter line.

Replace an expired myki

If your myki has expired, simply visit a staffed station and they will provide you with a free replacement card of the same type. Your expired card will be linked to the replacement card and any balance will be transferred instantly and the myki ready to use straight away.

If your expired myki is registered, your replacement myki will also be automatically registered.

If you had auto top up on your old myki, this service will not be transferred to your replacement myki. To continue to travel using auto top up, you will need to set up auto top up again.

Replace a myki that has stopped working

If your myki has stopped working, simply visit a staffed station and they will provide you with a free replacement card of the same type. Your card that is no longer working will be linked to the replacement card and any balance will be automatically transferred, but may take up to 24 hours to appear on your new myki.

If your myki that stopped working was registered, your replacement myki will also be automatically registered.

If you had auto top up on your old myki, this service will not be transferred to your replacement myki. To continue to travel using auto top up, you will need to set up auto top up again.

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